Industries: Water

Western Water – Meeting the challenges of urban growth through innovation

Recent Engagement: Under Melbourne’s urban growth strategy, a number of new precincts are planned within Western Water’s service areas. Over the next 20 to 30 years, the regional population is set to more than treble. However, the staging of these new developments is uncertain, making it extremely difficult for Western Water to allocate resources. Following…


Decentralised asset systems – where does Asset Management fit in?

Decentralised water systems have been used by urban utilities for decades to service remote areas. These systems have typically been ‘fit-for-purpose’ and low complexity, however, remote communities facing global pressures such as climate change, population growth and water scarcity are now placing increased expectations on their water utilities to develop more sophisticated and resilient solutions…



Getting to the bottom of organisation and operating model challenges

Utilities typically struggle with reviews of their organisation and operating model. Whilst there may be many preconceived ideas on what organisational challenges exist, the prospect of a review raises many unanswered questions and runs the risk of destabilising the utility. An Organisational Diagnostic Framework developed by Marchment Hill Consulting (MHC) provides a strong and meaningful…


Regional Water Utility – Service Delivery Function Review

Recent Engagement: Our client, a geographically spread regional water utility, sought to review their current Service Delivery function, specifically the organisational structure and operating model. Further, this review aimed to address some challenges and opportunities previously identified by their management team. These included: Decentralisation in some areas, limiting the opportunity to leverage system capabilities and…


Nick Barr joins MHC as a Consultant

MHC News: Nick joins Marchment Hill Consulting with over 9 years’ consulting and industry experience across the utilities sector. He specialises in supporting energy and water clients on business model strategy, business case development and risk management, with a particular focus on disruptive technologies and customer-centric transformation. He also brings experience in quantitative analysis, financial…





Benchmarking is just the beginning

With cost pressures continually placed upon water and electricity utilities by governments, owners and regulators, our clients continually face challenges in delivering efficiency gains year-on-year. Marchment Hill Consulting (MHC) has worked closely with a number of clients to develop improvement strategies that drive unprecedented, yet expected, levels of performance improvement. In this process, benchmarking is…