Practices
Performance Practice
Process Benchmarking
To fully understand the performance of a business requires both internal and external comparisons. Understanding the performance of a business in relation to its peers provides critical insight to management on the sustainability of the business and opportunities to improve. Industry-wide process benchmarking forums can compare the efficiency and effectiveness of a select peer group, either in aggregate or for specific functions or activities. These forums allow participants from around the world to establish their position and share their knowledge on the drivers of business performance.
Marchment Hill’s benchmarking methodologies allow us to analyse and objectively compare performance across participants in differing operating environments, supported by detailed qualitative information and insight into the causal factors leading to superior performance. We provide our clients with the data they need to make the business case for change, ensuring that the benefits of superior performance are delivered.
Marchment Hill formed the Leading Efficiency And Performance Practices (leapp) program on behalf of a forum of major electricity distribution businesses in Australia as one avenue for this analysis. For more information on leapp please visit the leapp Program website.
