Category: QSI Article

Challenges for Network Service Providers on the yellow brick road to unregulated revenues

Network Service Providers (NSPs) are increasingly pursuing unregulated revenue opportunities to offset recent reductions in the growth of their regulated business. However, efforts by regulators to ensure that any unregulated activities are appropriately ring-fenced are creating an increasingly complex operating environment for NSPs. Reductions in the level of peak demand in the NEM(1) and the…



Benchmarking is just the beginning

With cost pressures continually placed upon water and electricity utilities by governments, owners and regulators, our clients continually face challenges in delivering efficiency gains year-on-year. Marchment Hill Consulting (MHC) has worked closely with a number of clients to develop improvement strategies that drive unprecedented, yet expected, levels of performance improvement. In this process, benchmarking is…


The impact of demand tariffs on solar customers – could they be better off?

In late 2014, the Australian Energy Market Commission (AEMC) introduced a new rule requiring network businesses to set prices that reflect the efficient cost of providing network services to individual consumers. As the cost of network provision is impacted more by maximum electricity demand than usage, this typically translates to higher prices in periods of high…




New standard reinforces need for an asset management system

The significant drive and passion for implementation of asset management that swept Australian water utilities over a decade ago has slowly dissipated, as asset management has transformed into a focused business-as-usual function. However, parallel industries are now steering towards ISO 55000 certification, as a means to placing increased focus on their Asset Management System. Is…



Sharing the engagement journey

MHC works collaboratively with our clients to tease out problems and propose viable solutions. This collaboration extends into the hard work of implementation – where more and more stakeholders need to become involved and take ownership of the change and ongoing operations. During this time, the senior leadership team needs to stay across each implementation…


Australia’s first community-owned energy retailer makes green ground

Where expectations between businesses and communities significantly diverge, grass-roots initiatives can often emerge in response to the local preferences and values of residents. The energy industry is not immune to such intervention and technological advances and associated cost reductions in small-scale distributed energy sources, paired with growing consumer awareness and changing expectations regarding service needs…